Better Rail Stations and the Government Response

News

Date	Wednesday, November 18, 2009
Topic	Culture, Leisure, Sport & Tourism Economy Transport Sustainable Development Environment Governance & Civic Participation Infrastructure Quality of Life

An independent report by the Station Champions, Chris Green and Sir Peter Hall, advising the Government on ways to improve stations, focussing on getting the basic facilities right as well as considering the broader role of stations in the future.

Download the report from the dft website.

"Only two thirds of customers are satisfied with Britain’s stations. This is a mediocre result, and a demanding service industry should be seeking to lift this to at least the Overall Satisfaction level of 80%. The passenger’s first priority is clearly the journey itself; but a smart, modern station is an important adjunct which can make or break the public transport experience."

The Government reponse is also available to view on the dft site.

Download the response from the dft website.

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